The Standard Operating Procedures are arranged into the following four books (outlined in the SOPS Index Card):

Book 1 Quality Management	Outlines the structure and general principles of operation of the Quality Management System, communication and continuous improvement principles.
Book 2 Training and Assessment	The operational procedures in relation to training and assessment activities.
Book 3 Human Resources	The operational procedures in relation to human resources, including members, staff and Licensed Trainers.
Book 4 Administration	The operational procedures in relation to administrative activities of the Training Division.

Book 1 – QUALITY MANAGEMENT

QM1 Management Policies

• QM1.1 Quality Management System
• QM1.2 Quality Policy
• QM1.3 Management Responsibility
• QM1.4 Management Structure
• QM1.5 SLSA Policies
• QM1.6 Club / Branch Compliance
• QM1.7 Code of Practice

QM2 Communication

• QM2.1 Operational Communications

QM3 Continuous Improvement

• QM3.1 Continuous Improvement
• QM3.2 Risk Management
• QM3.3 Document Control
• QM3.4 Auditing

Book 2 – TRAINING AND ASSESSMENT

TA1 Training

• TA1.1 Course Design & Development
• TA1.2 Transition of Training Packages

TA2 Assessment

• TA2.1 Assessment
• TA2.2 Recognition of Prior Learning
• TA2.3 Course Validation

TA3 Participants

• TA3.1 Access, Equity & Diversity
• TA3.2 Participant Code of Conduct
• TA3.3 Grievance & Appeals
• TA3.4 Participant Early Exit

TA4 Resources

• TA4.1 Purchasing
• TA4.2 Facilities

Book 3 – HUMAN RESOURCES

HR1 Human Resources

• HR1.1 Human Resources
• HR1.2 Human Resources Endorsement
• HR1.3 Proficiencies
• HR1.4 Licensed Trainers
• HR1.5 Operations Breach
• HR1.6 Uniforms
• HR1.7 Trainer Assessor Facilitator Code of Conduct

HR2 Safe Work Environment

• HR2.1 Anti-Discrimination & Anti-Harassment
• HR2.2 Occupational Health & Safety
• HR2.3 Water Safety

Book 4 – ADMINISTRATION

AD1 Records

• AD1.1 Records Management

AD2 Pre-Enrolment

• AD2.1 Advertising & Marketing
• AD2.2 Participant Information
• AD2.3 Course Administration & Enrolment

AD3 Awards & Refunds

• AD3.1 Issuing Awards
• AD3.2 Awards Fees
• AD3.3 Refunds & Credit

Section B - Supporting Documents 

This section contains documents that relate to operational aspects of Surf Life Saving NSW. These documents are not confined to the Standard Operating Procedures Manual and may be distributed separately. These documents consist of the following:

• Member Training Forms
• Commercial Training Forms
• Guidelines/Handbooks

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